Frequently Asked Questions

While no driver wants to deal with auto repair, it's typically something that everyone will experience at some point.
Many drivers have the same questions when it comes to auto collision repair. Below are some of the frequently asked questions with answers/responses concerning repairing a vehcile that has been in a collision.

 
What is the first thing I should do if I am in an accident?
The first thing that is recommended for any driver after an accident is to ensure everyone is alright. Depending on the severity of the accident, exchange insurance information and call the police. If you're not at fault, you may need the police report to prove to the other party's insurance they are liable. Make sure to get all the information at the accident scene, including the name(s) of the other person(s) involved in the accident, license numbers, and phone number from the authorities.

Rick Case Collision will provide you with a free "In Case Of An Accident" glove-compartment folder with important information you will need, as well as areas to document other items related to the incident.  Just stop by and ask for your free copy.  No obligation.

Do I need more than one estimate?
Although some insurance companies like to have more than one estimate, you are not legally required to obtain more than one. At Rick Case Collision Center, we will work directly with your insurance company from the beginning as your advocate to repair your vehicle back to the condition it was before the accident.  Just come directly to Rick Case, or have the vehicle towed here - we will do all the work for you.


What type of vehicles do you repair?
We routinely repair relatively new (within the last 15 years) foreign and domestic cars, pick-ups, vans, and SUVs.

 
Why are there differences in estimates for the same claim?
Insurance companies and auto repair facilities may provide an estimate that is based only on visible damages. Some are based on visible damage and what, the likely hidden damage is to the vehicle. Other estimates, which are much more accurate, are based on an actual inspection of the vehicle when parts are removed and all hidden damage is revealed (Note: There are some 25,000+ parts, mostly hidden, on one vehicle to potentially examine). Estimates may also vary if the estimate specifies aftermarket parts rather than OEM parts.

 
How long will it take to repair my vehicle?
Repair times vary depending on the damage to be repaired and from one vehicle to another. We will, on request, give you an estimate of the repair time after we have completed a thorough evaluation of the visible and hidden damage and have determined when our suppliers will be able to deliver all the necessary parts.

 
How do I get a rental?
If you have rental coverage, most insurance rental policies only allow thirty (30) days or less of rental car coverage. In some rare cases, the repairs may take longer than your rental coverage allows. Check your policy. If you don't have rental on your policy, the Rick Case Collision Center has rental car companies on the premises, so we can get you back out on your way in a snap.

 
What is a deductible?
The deductible is the portion of the car repair bill which you're financially responsible for. You chose a deductible amount when you purchase your insurance policy. A higher deductible results in lower premium payments, but makes you responsible for paying a larger portion of the repair in the event of an accident. Your insurance estimate will note your deductible amount.

 
Do you guarantee your work?
The Rick Case Collision Center guarantees all our repairs for workmanship and refinishing (Painting) for as long as you own the vehicle.  We will provide our written guarantee to you upon completion of the job
 

From windshield repair, to full collision damage, we're here to help. 

Rick Case Collision Center
I-75 at Griffin Road • 15700 Rick Case Honda Way • Davie, FL.
855-384-9659